Sleights and Sandsend Medical Practice

NHS England has now invited all people over 50 to book a COVID vaccination at one of the national mass vaccination centres (nearest ones are in York or Teesside). If you would prefer to get your vaccine locally at the GP-run site at the Pavilion in Whitby then please be reassured you will receive a text or phone call invitation from your practice within the next 2 weeks. We are rapidly working our way through each national priority group in turn and based on expected vaccine supply we are confident we will have invited all eligible patients by the end of March. Please avoid calling your practice to enquire about when you will be invited as this can lead to delays in people getting through to us who need more urgent medical attention. Thank you for your patience and understanding.

COVID-19 latest info >

Accessing our services over the winter months

We have made some changes that will make queuing for prescriptions more pleasant in the colder months. You are used to coming to the side window for enquires, prescriptions and to check in for appointments but from now on, please note the following:

To let us know you have arrived for your appointment, please phone reception from your car or come to the side window. You will still be asked to wait in your car. If you have arrived on foot, wear a coat!
To collect prescriptions come inside the main entrance to the new window located in the old porch and foyer, following the marked out one way system. Please remember to wear a mask and social distance.
All patients coming into the surgery for whatever reason MUST wear a face covering. Read our guidance on exemptions.
To book appointments and make enquiries please do not come to the surgery. You must telephone us instead.
To order prescriptions, please do not come to the surgery. You can order online or leave a message on our prescription line 01947 811500. If we dispense for you please wait 3 working days to collect from the surgery.
As always, DO NOT come to the surgery if you have COVID-19 symptoms including a new cough, a fever or change in taste and/or smell. DO NOT come to the surgery if you or your household is (are) self-isolating, have had a positive COVID-19 test result or waiting for a COVID-19 test result. You can always reach us on the phone if you are unwell and need to speak to a GP.

Thank you for your continued patience. We are aware that it is taking longer to get through on the phone and for us to process prescriptions. Please be assured we are doing our upmost to provide a safe service for all our patients.

Latest news

Please do not contact the surgery with any questions regarding COVID vaccinations

Any queries can be answered when the surgery contacts you to invite you for your vaccination.

You can also ask the nurse any questions you have when you attend for your vaccination.

Trainee receptionist opportunity

Through Scarborough Learning Centre we have a traineeship opportunity for a receptionist at our Sandsend Surgery. The successful applicant will receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way, provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Find out more

GP Patient Survey

Around 2.3 million people, aged 16 and over, who are registered with a GP practice in England, will receive an invitation to take part in Europe’s biggest patient experience survey in early January. The invitations go out by letter to a sample of people from each of more than 6800 practices. The data provides vital information to the NHS to identify what’s working well and what can be improved.

If you receive a letter, please complete the survey to help provide vital feedback to the NHS. You can find out more on the GP Patient Survey website.

Living well with asthma

Having a better understanding of your asthma can help you to look after your health. Recognising when your asthma isn’t as well controlled can reduce the risk of having an asthma attack and needing hospital care. The leaflet below (PDF) provides information and resources to help you manage your asthma.

Living well with asthma

Covid vaccination

Vaccinations are being delivered according to priority groups identified by the Joint Committee of Vaccination and Immunisation (JCVI). The vaccinations may not take place at your GP practice, but rather a local vaccination service (led by GPs, practice nurses and community pharmacists) who are responsible for delivering the vaccine to people in your community.

When it is the right time for you to receive your vaccination, you will receive an invitation to come forward. This may be via the phone, or through a letter either from your GP or the national booking system.

We know lots of people will be eager to get protected but we are asking people not to contact us to get an appointment as you will not be able to get one until you are contacted.

Help us to help you!

We are using more technology to ensure we stay in touch with our patients. This may include video consultations, text messages and emails. Please ensure your mobile number and email address are up to date with the surgery and please notify us of any changes you make to these details.

Online services

Order repeat prescriptions online

Patient Access allows you to order repeat prescriptions, as well as book GP appointments and find local health services for you or your family via your mobile or home computer.

Login to your account Register with Patient Access Find out more/get help

Sleights and Sandsend Medical Practice

is part of the Whitby, Coast and Moors Primary Care Network (PCN). PCNs have been created to help integrate primary care with secondary and community services and provide care at greater scale. In doing this we can develop the services we offer to meet the needs of our local population.

Our new website has links that take you to our main PCN website to avoid duplication of information across each of our local GP practices. The ‘your health’ menu tab will take you to information about all the services in our local area, information about managing conditions and looking after you and your family.

You can find out more about our network by clicking on the ‘our network’ tab in the main menu. To get back to our individual practice site, simply select our practice name from the ‘practice websites’ menu tab.

We welcome your feedback and comments on our new website.

Introducing care navigation

Helping you get the right care, in the most appropriate place, first time.

When you next request an appointment the receptionist may ask you some brief details about the problem you are concerned about.

Please don’t be offended. You do not have to share this information if you would prefer not to. However, it may help us to direct you to the most appropriate professional to help you with your problem, whether that is one of our GPs, Advanced Clinical Practitioners, Clinical Pharmacist, Nursing Team or another professional such as:

First Contact Physiotherapy
Pregnancy Advisory Services
Better Access Service
Living Well
North Yorkshire Horizons

Sleights and Sandsend Medical Practice

COVID-19 latest info >

Accessing our services over the winter months

Latest news

Please do not contact the surgery with any questions regarding COVID vaccinations

Trainee receptionist opportunity

GP Patient Survey

Living well with asthma

Covid vaccination

Help us to help you!

Online services

Order repeat prescriptions online

Sleights and Sandsend Medical Practice

Introducing care navigation

Helping you get the right care, in the most appropriate place, first time.

Churchfield Surgery

Sandsend Surgery