Medical help ‘Out of Hours’
Between the hours of 6.30pm–8am an answering service will reply on the normal practice telephone numbers and put you in contact with an out of hours service.
Emergency? Call 999
999 should only be used in emergencies, for example when someone’s life is at risk or when someone is seriously ill or critically injured.
Not an emergency, but need medical help fast?
Call 111. More information can be found below.
NHS 111 can help if you have an urgent medical problem and you’re not sure what to do.
Get help online or on the phone
To get help from NHS 111, you can:
- go to 111.nhs.uk (for people aged 5 and over only)
- call 111
NHS 111 is available 24 hours a day, 7 days a week.
If you have difficulties communicating or hearing, you can:
- call 18001 111 on a textphone
- use the NHS 111 British Sign Language (BSL) interpreter service if you’re deaf and want to use the phone service
How NHS 111 works
You answer questions about your symptoms on the website, or by speaking to a fully trained adviser on the phone.
You can ask for a translator if you need one.
Depending on the situation you’ll:
- find out what local service can help you
- be connected to a nurse, emergency dentist, pharmacist or GP
- get a face-to-face appointment if you need one
- be told how to get any medicine you need
- get self-care advice.
Whitby Minor Injuries Unit
The Whitby Minor Injuries Unit (MIU) is based at Whitby Community Hospital. It is open every day 8am until 8pm.
The staff at Whitby MIU are able to assess, give advice and treat many minor injuries or conditions. Please see the list below for guidance on what they can treat. If they cannot treat your injury or illness they will guide you to the most appropriate service.
Whitby MIU can treat:
- Allergic reactions
- Insect and animal bites
- Minor burns and scalds
- Minor eye injuries – foreign bodies
- Minor illness
- Minor injuries to the back, head/neck
- Minor head injuries
- Minor wounds and injuries-cuts and grazes
- Simple broken bones
- Simple wound and wound infections
- Sprains and strains
Whitby MIU cannot treat:
- Alcohol-related problems
- Chest pains
- Conditions likely to require hospital admission
- Compound fractures (open fractures)
- Dental problems
- Gynaecological problems
- Major injuries
- Mental health issues
- Problems usually dealt with by a GP
- Pregnancy problems
- Stomach pains
Who does Whitby MIU treat?
No upper age restriction except new born and infants will be signposted or transferred to nearest paediatric speciality centre based on the triage outcome. No gender restrictions.
Nearest accident and emergency departments outside the MIU opening hours:
Scarborough General Hospital, Woodlands Drive, Scarborough YO12 6QL. Tel: 01723 368111
The James Cook University Hospital, Marton Road, Middlesbrough TS4 3BW. Tel: 01642 850850