Booking and cancelling appointments
Appointments are pre-bookable either at reception on the telephone or online. To book online you will need a Patient Access account.
Patients will be offered the next available appointment with the GP of choice. If no preference is given the next free appointment will be offered. Please inform the receptionist if an urgent appointment is required.If you are unable to attend, or no longer require a pre booked appointment please make sure you contact us to cancel so we can make it available for other patients.
Introducing care navigation
Helping you get the right care, in the most appropriate place, first time.
When you next request an appointment the receptionist may ask you some brief details about the problem you are concerned about.
Please don’t be offended. You do not have to share this information if you would prefer not to. However, it may help us to direct you to the most appropriate professional to help you with your problem, whether that is one of our GPs, Advanced Clinical Practitioners, Clinical Pharmacist, Nursing Team or another professional such as:
- First Contact Physiotherapy
- Pregnancy Advisory Services
- Better Access Service
- Living Well
- North Yorkshire Horizons
Education and training
Medical students and student nurses are occasionally attached to the practice. The receptionist will inform you if a student is present with the doctor/nurse. If you would prefer to be seen without a student present please advise the receptionist or the clinician you are going to be seeing.
Wherever possible we prefer to see patient in the surgery but if a home visit is necessary requests should be made before 10.30am. Please note that if you live out of the practice area then you will not be able to have a home visit. If you are unsure of whether you are in the practice area or not then please see the home page and click the ‘practice boundary’ link.
Text appointments and reminders
You can sign up for text appointments and reminders to your mobile phone. You will get an initial text with your appointment details on, then another reminder text a day before your appointment. If you would like to sign up for text reminders please call the surgery or ask at the reception desk.