We hope that, if you have a problem, you will use our Practice complaints procedure. We believe this will give us the best chance of putting right whatever has gone wrong and an opportunity to improve our Practice.
If you feel you are not satisfied with the response received, you have the right to take your complaint to the Health Service Ombudsman. The Ombudsman is independent of the government and the NHS and her service is confidential and free.
If you have any questions about whether the Ombudsman will be able to help you, or about how to make a complaint, you can contact their helpline on 0345 015 4033.
The Parliamentary and Health Service Ombudsman
Tel: 0345 015 4033
8.30am–5.30pm Monday to Friday