Improving Our System So You Get To Speak To The Right Person At The Right Time
We have listened to the feedback received from patients regarding the time spent holding on the telephone and in response, are launching a service call Accurx Triage via our Website which will enable you to get an appointment and answers to queries quickly and efficiently without the inconvenience of waiting to speak to a receptionist.
From 27th December 2023, Accurx triage will be the most efficient way to request an appointment, submit any non-urgent medical and all admin queries.
The appointment system will be exactly the same, e.g. we will still have a daily urgent care GP to speak to patients who need same day advice or, if appropriate a face to face appointment.
You will be asked to complete a few simple questions which take just a few minutes to complete (similar to a telephone call). After completion, the request is reviewed by a member of staff who is trained to navigate the query to the most appropriate person (as the receptionist does on the telephone).
- We will respond during working hours Monday to Friday.
- Urgent requests are triaged by a GP on the same day, and you will receive a same day response. (As is the current procedure).
- If you require a routine telephone or face to face appointment, we will inform you of a time and date based on your availability (stated by you on the form) within 2 working days.
- You can request your preferred doctor or nurse for an appointment.
- All other routine requests are responded to within 2 working days.
- You can choose to be contacted by the surgery by telephone, text message or email.
What are the benefits to you?
- Requests will quickly be seen by the most appropriate member of staff and dealt with in an appropriate timeframe.
- No more waiting on the telephone.
- Convenience – send your request over whenever you need it, rather than when the phone lines are open.
- Your GP may be able to help more quickly and efficiently.
What If I do not have access to the internet or struggle to complete online forms?
- Please telephone the surgery reception as normal and we can deal with your query.
- You can submit a form on behalf of other people if they are unable to do so for themselves.
AS IS THE CURRENT PROCEDURE, IF YOU HAVE AN MEDICAL EMERGENCY,
PLEASE CALL 999
Please visit the practice website for more info information.